Frequently Asked Questions

Q: Do I have to use an 0844 number?
A: No, you can divert your own local number to an 01332 number that we will allocate to you

Q: Do you sound like a call centre?
A: No, we pride ourselves on knowing our customers.

Q:  How quickly do you answer the phone?
A:  We aim to answer all calls within 30 seconds - our average is less than 10 seconds

Q: How many staff do you have?
A: At peak times we have 5 staff available - big enough to cope and small enough to care.

We know phones!
 - and our clients!